This competency covers the solving of process and other problems,

beyond those associated directly with the process unit, using structured

process improvement tools to identify improvements and/or solve problems. The competency is typically performed by an experienced

technician, team leader or supervisor.

The plant technician would:

• use a range of formal problem solving techniques

• identify and clarify the nature of the problem

• devise the best solution

• evaluate the solution

• develop an implementation plan to rectify the problem.

Generally the plant technician would be part of a team during the solving of complex or systemic problems and would be expected to perform all parts of this unit. At all times they would be liaising and cooperating with other members of the team.